top of page
Naude Wines Premium Fine Wines Stellenbosch

Refunds and Returns Policy




  • You must be of legal drinking age to use this website and order goods and services from Naudé Wines.

  • All wines are sold by the bottle unless otherwise indicated.

  • Prices include VAT unless otherwise indicated.

  • Orders can be placed via our website, by phone at (+27) 72 914 3359 (Whatsapp / Signal / Telegram) or by email to

  • Payment should only be made after orders have been approved.

  • We accept the following payment methods: bank transfer (EFT), Visa, Mastercard, SnapScan, Zapper.

  • If any payment is overdue we shall be entitled to suspend deliveries/collections.

  • Please enquire about a detailed breakdown of our delivery charges.

  • Naudé Wines reserves the right to cancel orders in whole or in part as circumstances dictate. If goods or services are no longer available after payment has been made, users will be refunded.

  • In the case of items or services being mistakenly under-priced, we will not be obliged to provide the item at the stated price provided that we notify you before the item is delivered / before the service commences. If you no longer wish to proceed with the order, a full refund will be issued.

  • You must inspect all goods when collecting or on delivery. In the event of incorrect order fulfilment or damage, please contact Naudé Wines within 3 days of collection or delivery. Thereafter, you will not be entitled to a refund.




Naudé Wines delivers nationwide. Please note that time frames are an estimate only and are not intended to be binding.


It is the customer's responsibility to ensure that the delivery address is entered correctly. Naudé Wines will not be liable for loss, damage or expense caused by input errors.




Every effort is made to ensure that orders are fulfilled correctly. If, however, you do not receive exactly what you have ordered, we will gladly rectify the problem or provide a full refund at no extra cost.


If you have any questions or concerns regarding our returns policy, please contact



  • Naudé Wines hace made every effort to only offer wines in the greatest possible condition and with as much provenance as possible. The vintage wines on our list have been tasted, checked and approved by Naudé Wines.

  • All wines are inspected before departure from our cellars to ensure that older vintage wines are not leaking, ullage is acceptable, and labels are intact.

  • Naudé Wines cannot be held liable for refunds or the replacement of any wines judged spoiled, over-mature, cork-tainted or faulty in any way.

  • In the case of couriering vintage wines, the liability falls on the customer once the bottle leaves our cellars.

  • The couriering of vintage wines is not recommended and the liability of the condition of the wines falls on the customer once the bottle leaves our cellars. We suggest using specialised packaging to maintain the correct temperature and act as an additional form of protection during transport. 

bottom of page